Written by: Brian Washburn
Over the past few years, I’ve been facilitating fewer training programs myself and I’ve been designing a lot more training lesson plans for other people to deliver. For many of my clients, the learner-centered design style that I incorporate into each lesson plan makes them feel uncomfortable.
One of my favorite clients always uses the metaphor of correcting a golf swing as a way to describe what his staff seems to be going through. When you adjust your golf swing, it’s initially uncomfortable. It feels funny. Your game may even get worse for the first few weeks. In the end, however, your game can improve exponentially… if you don’t revert back to old habits and your old swing. Continue reading
Written by: Heather Snyder
Like many parents before me, I have spent several hours running next to my daughter shouting words of encouragement as I try to teach her to ride a bike. We have spent a lot of time preparing for this goal. We have practiced on tricycles, strider bikes, and even training wheels. There are several techniques to teaching a child to ride a bike, as I have learned by scouring the internet for less frustrating ways to train her in this rite of passage.
This summer’s goal is to finally ride on two wheels, although I have forgotten if it is her goal or mine at this point. As we meander up and down my sidewalk, I reach deep into my bag of tricks to say the right words, demonstrate techniques on my own bike, show her the right picture or video on my phone, or have her visualize herself successfully riding to the end of the road. Continue reading
Last week I was in Target in downtown Seattle and needed to take the elevator down to the parking garage. When I went to press the elevator call button, this is what I found:
The call button is just above the heaping pile of trash. As I looked at this, I wondered if this was a problem that could be solved by training, or if it was something else. What do you think? Continue reading
It’s grilling season in Seattle. Last weekend I was at my sister-in-law’s house for a cookout and over dinner my niece and nephews decided to play a round of: “Who can actually get Uncle Brian to laugh?”
From the sound of this game, I started to get the impression that I don’t laugh enough around them. Then my niece asked: “Why do you never see elephants hiding in trees?” Continue reading
My daughter’s final spring soccer game took place last Sunday. As the game was winding down and the score was tied 3-3, one of her teammates took a blistering shot and found the back of the net.
My daughter’s team went up 4-3. As the referee ran back to mid-field to set up for the kick-off, my daughter caught his attention and said: “Sir, the ball hit my arm before it went into the goal.”
The referee waved off the goal and the score reverted to 3-3.
That was a gutsy sign of maturity and sportsmanship. Do we have the same guts when we do something wrong in the training room? Continue reading
I visited the Sixteenth Street Baptist Church in Birmingham, AL, last Wednesday.
In the Lyft ride from the church to a business meeting, I was so overcome with emotion that I had to tell myself aloud: “Get it together, Washburn.” Twice.
Something happened in the 30 minutes between the time I started taking a few photos and the time I hopped into the Lyft that was a good reminder of the important role of a training facilitator during even the most powerful learning experiences. Continue reading
Earlier this week, as I was traveling to the east coast, I was texting back and forth with my wife about icebreaking activities. She had to do an icebreaker for a meeting and it needed to be connected to the content on which she would later present (yes, our text exchanges are extremely romantic!!).
I asked about the content she was presenting. Her meeting was going to focus on working across departments, which would represent a major culture shift.
I suggested that she open by asking everyone to Continue reading