Is it really a train the “trainer” session? Or is it a train the “SME” session?

sme-vs-trainer

Last week I was talking with a colleague who made a distinction between what she perceives her team as doing compared to what some other teams do. She said: “We really view our team as educators, while there are other teams that get out into the field and don’t even care about who the audience is, they simply have a slide deck and they’re going to walk the audience through the slide deck. We call them presenters, as opposed to educators.”

I normally don’t get too caught up in language and vocabulary and semantics, but this was an important point. Perhaps more importantly, this was coming from an operational manager, not someone in the L&D department. This wasn’t just “inside baseball” talk among training geeks. Continue reading

If you can’t draw it, you don’t understand it

Stick Figure

There’s a school of thought that says: if you can’t draw it, you don’t understand it.

This was a concept that was introduced to me about 7 or 8 years ago during a strategic planning session in which the facilitator asked us to draw an intractable problem we were looking to solve. We couldn’t use words, only images (even if only stick figures).

I found it was a very powerful exercise, Continue reading

“How do I become a more dynamic presenter?”

all sleep-01

I was having coffee with a colleague earlier this week. She’s been working in training and development for a while, but felt her boss was looking for her to up her game. When she reached out to me, I told her to come to the coffee house with some specific thoughts on what she’d like to work on, and I asked her to bring her current training materials, too.

When she asked: “So, how do I become a more dynamic speaker?” I broke my advice to her down into three categories.   Continue reading