I walked out of a meeting that ran 10 minutes long yesterday and I found a parking ticket on my windshield. I now owe the city of Seattle $47.00.
The thoughtful people at the Municipal Court have offered me a variety of ways to make sure I can pay. There’s a website I can go to. I can call a phone number. I can pay in person. They even left an envelope (though it’s not a postage paid envelope, so I’d still need a stamp) in the event I wanted to mail a check.
Basically, they’ve made it super easy for me to pay. And this is an important design element for anyone developing a training program. Continue reading
This quote has been bouncing around in my head ever since I read these words in a letter that my father sent to me while I was in the Peace Corps. I must have written to him and alluded to the idea that I was already counting down the number of days I had left before I could come home… and this was after only about 3 months had been completed of my 24 month service.
It changed how I look at any project that I’m working on.
I’m reminded of my father’s words every day when I drive by a neighbor’s house:
Like much of the country, they’re counting down the days until the Trump presidency finally ends. Every once in a while, I wonder if my learners ever feel the same way during a training session. Continue reading
A guiding principle for good instructional design is to be sure that you know your audience and design something that meets their specific needs.
If you know that your audience is relatively inexperienced, then you need to make sure the basics are covered. If your audience is quite tenured, then advanced skill building would be in order.
What happens when you’re not quite sure who is planning to show up (for example, when you have to design for a conference session)? What happens when you’re told that your audience will have a broad range of experiences? Continue reading
Last week I was talking with a colleague who made a distinction between what she perceives her team as doing compared to what some other teams do. She said: “We really view our team as educators, while there are other teams that get out into the field and don’t even care about who the audience is, they simply have a slide deck and they’re going to walk the audience through the slide deck. We call them presenters, as opposed to educators.”
I normally don’t get too caught up in language and vocabulary and semantics, but this was an important point. Perhaps more importantly, this was coming from an operational manager, not someone in the L&D department. This wasn’t just “inside baseball” talk among training geeks. Continue reading
Earlier this week I had an opportunity to visit the Buffalo Bills training camp. In addition to realizing that it’s definitely our year (seriously, who is going to be able to stop Tyrod Taylor?), I found some interesting parallels to the practice strategies that L&D professionals may want to adopt in order to hone their craft.
When the offense took the field Continue reading
We were at a bar. It was late. We had a lesson plan for the next day’s meeting, but it was missing something.
After my third club soda and lime, inspiration struck. Let’s bring human anatomy into the sales training! Continue reading
As I sat and watched the presenter switch from PowerPoint to a Word document, I was intrigued.